0800 808 5446
+44 117 325 1797

Frequently Asked Questions

Got a question? Well you answer might just be one scroll away. Check out our frequently asked questions to see if the answer you are looking for is already there. If not, feel free to contact us via phone, email, post or social media and we will help you with your query.

Delivery/Shipping


How much will delivery cost?

Delivery is £1.95 per order within the United Kingdom and FREE of charge for all orders over £50. Optional next day delivery is available on UK all orders at low cost. For more information regarding delivery please click here.
How long does delivery take?

We work with the Royal Mail, using their express services in order to offer standard delivery in 2 to 3 working days, alhtough during busy periods it can take longer.

We also work with Interlink Express, one of the UK's leading courier companies offering an unbeatable service both in delivering your package and customer service. We are therefore able to offer delivery on the next working day providing your order is placed prior to 1pm.
Will I be kept updated on my order's progress?

Yes!!! After you have placed your order, we will send you an order confirmation email stating 'Thank you for your order....'. This will be sent within a maximum of 24 hours after you place your order, but will most likely be sent on the same day or even immediately afterwards.

We will then send you an email when your order has been despatched (usually same or next working day), stating 'Your order has been despatched'.
Can I send my purchase to another person as a gift?

Yes, sending a gift is easy and free-of-charge! During checkout, you can enter the address for the invoice and a different delivery address for the gift to be sent to.
What packaging will my order be delivered in?

As well as any product packaging, all of our orders are sent out in a minimum of either protective bubble wrap bags or safe cardboard boxes.

Returns


What is your returns policy?

If you are unhappy with your order, simply return it to us, in the same condition as it was sent and with the same quality of packaging, within 18 days of receipt and we will exchange or refund it in full. Please ask for recorded delivery postage/shipping when returning the item(s). For more information on our Returns policy, please click here.
Have you received my returned items?

As soon as your return has been processed by our warehouse, we'll email you to let you know. In the unlikely event that you don't receive an email within 5 working days of posting your parcel to us, please get in touch with our Customer Services team and we'll get back to you as soon as possible. Please give us the recorded delivery reference number when you contact us..

Prices


What do your prices include?

The primary prices on this site are UK pounds sterling (£GBP) and are inclusive of any taxes (such as VAT).
I'm located in the USA. Do I have to pay UK or EU taxes?

No, you do not have to pay UK taxes when shopping from outside the European Union. When you checkout, VAT will be deducted from your invoice amount. This will be clearly displayed during the checkout process.

Ordering, Payment & Security


How do I order?

As you browse the site simply add items you wish to purchase by clicking "Add to Bag" button, found next to every product on the site. Adding to your bagdoes not mean you are obliged to buy.

When you are finished browsing, click on the "Checkout" button in the top right corner of the website. You can then review your order and if you choose, proceed to pay for the items using our secure checkout process.
How do I pay?

We accept all major credit and debit cards (as well as PayPal and Google Wallet) through our secure transaction process found at the end of our checkout pages.
How do I know it is safe to order from this site?

All personal information that you enter into this site is fully encrypted during transmission so that your details are unreadable if intercepted. Furthermore your credit card details are entered into WorldPay's secure servers. WorldPay is part of The Royal Bank of Scotland Group and they securely process your card transaction on our behalf. For full details on web security, please click here

Alternatively, if you have a PayPal or Google Wallet account and would prefer to use, we have also included these safe and easy options for your convenience.
Can I phone through my order?

Yes. Please call our Customer Services team and a member of the team will take your order and payment details. Please click here for the telephone number. If lines are busy please leave a message and we will call you back as soon as possible.
  • Got a question? Well you answer might just be one scroll away. Check out our frequently asked questions to see if the answer you are looking for is already there. If not, feel free to contact us via phone, email, post or social media and we will help you with your query.
Delivery is £1.95 per order within the United Kingdom and FREE of charge for all orders over £50. Optional next day delivery is available on UK all orders at low cost. For more information regarding delivery please click here.
We work with the Royal Mail, using their express services in order to offer standard delivery in 2 to 3 working days, alhtough during busy periods it can take longer.

We also work with Interlink Express, one of the UK's leading courier companies offering an unbeatable service both in delivering your package and customer service. We are therefore able to offer delivery on the next working day providing your order is placed prior to 1pm.
Yes!!! After you have placed your order, we will send you an order confirmation email stating 'Thank you for your order....'. This will be sent within a maximum of 24 hours after you place your order, but will most likely be sent on the same day or even immediately afterwards.

We will then send you an email when your order has been despatched (usually same or next working day), stating 'Your order has been despatched'.
Yes, sending a gift is easy and free-of-charge! During checkout, you can enter the address for the invoice and a different delivery address for the gift to be sent to.
As well as any product packaging, all of our orders are sent out in a minimum of either protective bubble wrap bags or safe cardboard boxes.
If you are unhappy with your order, simply return it to us, in the same condition as it was sent and with the same quality of packaging, within 18 days of receipt and we will exchange or refund it in full. Please ask for recorded delivery postage/shipping when returning the item(s). For more information on our Returns policy, please click here.
As soon as your return has been processed by our warehouse, we'll email you to let you know. In the unlikely event that you don't receive an email within 5 working days of posting your parcel to us, please get in touch with our Customer Services team and we'll get back to you as soon as possible. Please give us the recorded delivery reference number when you contact us..
Delivery is £1.95 per order within the United Kingdom and FREE of charge for all orders over £50. Optional next day delivery is available on UK all orders at low cost. For more information regarding delivery please click here.
The primary prices on this site are UK pounds sterling (£GBP) and are inclusive of any taxes (such as VAT).
No, you do not have to pay UK taxes when shopping from outside the European Union. When you checkout, VAT will be deducted from your invoice amount. This will be clearly displayed during the checkout process.
As you browse the site simply add items you wish to purchase by clicking "Add to Bag" button, found next to every product on the site. Adding to your bag does not mean you are obliged to buy.

When you are finished browsing, click on the "Checkout" button in the top right corner of the website. You can then review your order and if you choose, proceed to pay for the items using our secure checkout process.
We accept all major credit and debit cards (as well as PayPal and Google Wallet) through our secure transaction process found at the end of our checkout pages.
All personal information that you enter into this site is fully encrypted during transmission so that your details are unreadable if intercepted. Furthermore your credit card details are entered into WorldPay's secure servers. WorldPay is part of The Royal Bank of Scotland Group and they securely process your card transaction on our behalf. For full details on web security, please click here

Alternatively, if you have a PayPal or Google Wallet account and would prefer to use, we have also included these safe and easy options for your convenience.
Yes. Please call our Customer Services team and a member of the team will take your order and payment details. Please click here for the telephone number. If lines are busy please leave a message and we will call you back as soon as possible.